Last updated: 5 June 2026
What applies right now
Citeon is in private beta and is not taking payments. Nobody can currently be charged, so nothing in this policy applies to anyone yet. It is published now so you can read the refund terms before the product opens, rather than being shown them at checkout.
New subscribers are eligible for a full refund of their first payment if requested within 14 days of that payment. Nothing in this policy limits or excludes your rights under the Australian Consumer Law, including any consumer guarantees that cannot be excluded. To request a refund, email support@citeon.dev from the email address associated with your account. Once a refund is approved, your subscription is terminated and access to paid features ends.
The guarantee applies only to the first payment on a new subscription. It does not apply to subsequent renewals, upgrades, add-ons, usage-based charges, custom or enterprise plans, accounts terminated for breach of our Terms, or where we reasonably believe the request is abusive or fraudulent.
After the 14-day window, payments are non-refundable. You can cancel at any time from your billing settings and your subscription will not renew. Access continues until the end of the current billing period. We do not provide prorated refunds for unused time, downgrades or partial months.
Nothing in this policy limits any non-waivable consumer rights you have under your local law (for example, the EU/UK right of withdrawal for digital services, which you waive when you start using the service before the withdrawal period ends and acknowledge loss of that right).
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles billing inquiries and refunds on our behalf. Refunds are returned to the original payment method and may take 5 to 10 business days to appear.
Please contact us before initiating a chargeback. Chargebacks filed without first attempting to resolve the issue may result in immediate account termination and may be contested with the payment provider.
Refund requests and questions: support@citeon.dev.