Refund Policy
Last updated: 16 October 2026
Free trial
Every plan starts with a 7-day free trial for new subscribers. Nothing is charged during the trial. If you cancel in Settings → Billing before it ends, you are never charged. If you do not cancel, your first payment is taken when the trial ends.
1. Payments
Payments are non-refundable, except where the law requires a refund or as set out in section 2. You can cancel at any time from your billing settings and your subscription will not renew. Access continues until the end of the current billing period. We do not provide prorated refunds for unused time, downgrades or partial months.
2. When we refund
If we end your subscription for a reason other than a breach of our Terms, or make a change that materially reduces what your plan includes, we refund the unused part of your current paid period, as set out in our Terms. If you buy a one-off AI visibility report and we can't produce it, we refund it in full.
3. Your rights under the law
Nothing in this policy limits or excludes any rights you have that cannot be excluded by law, including the consumer guarantees under the Australian Consumer Law. If the service has a major failure, you are entitled to a remedy, which may include a refund.
4. Payment processor
Payments are processed by Stripe, and purchases are sold through Link, Stripe's merchant of record service. Link's support team can also help with payment questions. Any approved refund goes back to the original payment method and usually takes 5 to 10 business days to appear.
5. Chargebacks
Please contact us before initiating a chargeback. Chargebacks filed without first attempting to resolve the issue may result in immediate account termination and may be contested with the payment provider.
6. Contact
Billing questions: support@citeon.dev.