Terms of Service

1. Agreement

These Terms of Service ("Terms") form a binding contract between you ("you", "Customer") and Citeon ("Citeon", "we", "us"). By using this website, joining the early-access list, or later creating an account, you confirm you have read, understood and agree to these Terms, our Privacy Policy, our Refund Policy and our Disclaimer. If you do not agree, do not use the site. Citeon is a registered business name (ABN 36 638 859 989) of Zac Antony Apostolopoulos, a sole trader based in Victoria, Australia, and can be reached at support@citeon.dev.

2. Eligibility and accounts

You must be at least 18 years old, capable of entering into a binding contract, and authorised to act on behalf of any company or brand you connect. Citeon is not offered in the European Union or the European Economic Area (including Norway, Iceland and Liechtenstein), and you may not sign up, subscribe or use it from there. Access from those countries is blocked. You are responsible for the accuracy of the information you provide and for all activity under your account. Keep your credentials confidential.

3. The service

Citeon helps you monitor how third-party generative AI systems reference brands and content. Outputs are estimates derived from probabilistic systems we do not control. The service is provided on an evolving basis: features may be added, modified, throttled or removed without notice.

No guaranteed results. ChatGPT, Gemini, Perplexity, Claude, Google, DeepSeek and the other AI engines Citeon monitors are run by other companies. We do not control how they choose, rank or describe businesses, and they change without notice. Citeon measures what those engines say and suggests changes you can make, but we do not promise or guarantee that any AI engine will mention, cite, recommend or rank your business, that your score will go up, or that you will receive any particular traffic, enquiries, sales or revenue. Scores, examples and estimates on our website and in the product are measurements and illustrations, not promises of results. Results depend on many things outside our control, including the engines themselves, your competitors, and whether and how you act on our suggestions. By creating an account you confirm that you understand and accept this.

4. Subscriptions, billing and taxes

Paid plans are billed in advance on a recurring basis. New subscribers start with a 7-day free trial, once per customer. A payment card is needed to start it. Unless you cancel before the trial ends, your first payment is taken automatically when it ends, and the subscription then renews each billing period. If you cancel during the trial you are not charged. Payments are handled through Stripe's Managed Payments service: your purchase is sold through Link, a Stripe company, which acts as merchant of record, collects any sales tax, VAT or GST that applies and sends your receipts and invoices. Subscriptions renew automatically until cancelled. You can cancel at any time in Settings → Billing, and access continues to the end of the period you have paid for. Prices may change with at least 30 days' notice for the next renewal. Prices are exclusive of taxes; any tax that applies is shown at checkout before you pay. Failed payments may result in suspension or termination.

5. Cancellation and refunds

You may cancel at any time from your billing settings; access continues until the end of the current billing period. Payments are non-refundable except where the law requires a refund or as set out in our Refund Policy.

6. Acceptable use

You agree not to (a) violate any law or third-party right, (b) infringe intellectual property, (c) attempt to disrupt, reverse engineer, scrape, overload or circumvent the service, (d) resell or sublicense the service except as expressly permitted, (e) use the service to generate spam, malware, deceptive content, hate speech, content that sexually exploits minors, or content designed to manipulate AI systems in bad faith, or (f) submit personal data of others without lawful basis. We may suspend or terminate accounts that violate this section without refund.

7. Your content

You retain ownership of content you submit ("Customer Content"). You grant Citeon a worldwide, non-exclusive, royalty-free licence to host, process and transmit Customer Content solely to operate, secure and improve the service. You represent and warrant you have all rights necessary to grant this licence and that your Customer Content does not infringe any third-party right.

Content the service generates for you, such as Content Studio drafts, schema markup, llms.txt files and reports ("Outputs"), is yours to use, edit and publish, subject to the terms of the AI provider that produced it. Because Outputs come from probabilistic systems, similar text may be produced for other customers, and you are responsible for reviewing an Output before you publish it, including for accuracy and for third-party rights.

8. Intellectual property

The service, including all software, text, graphics, logos and underlying technology, is owned by Citeon and its licensors and is protected by intellectual property laws. No rights are granted to you other than the limited right to use the service in accordance with these Terms.

9. Third-party AI providers

The service relies on third-party AI systems (including OpenAI, Anthropic, Google, Perplexity and DeepSeek). We do not control their outputs, availability, accuracy or pricing. Your use of the service is also subject to applicable provider terms where outputs are returned to you.

10. Disclaimer of warranties

The service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory or otherwise. To the maximum extent permitted by law, Citeon disclaims all warranties including merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability of AI outputs, uninterrupted or error-free operation, and any warranty that the service will achieve a particular result, including that any AI engine will mention or recommend your business. You are solely responsible for any decision made based on insights produced by the service. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any similar law that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by law, in no event will Citeon, its affiliates, officers, employees or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunities or anticipated savings, even if advised of the possibility. Citeon's aggregate liability for any claim arising out of or relating to the service is limited to the greater of (a) the fees you actually paid to Citeon in the 12 months preceding the event giving rise to the claim, or (b) one hundred US dollars. Some jurisdictions do not allow certain limitations; in those jurisdictions liability is limited to the smallest extent permitted by law. Where the Australian Consumer Law lets us limit our liability for failing to meet a consumer guarantee, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

12. Indemnification

You agree to defend, indemnify and hold harmless Citeon and its affiliates from and against any claim, loss, damage, liability, cost and expense (including reasonable legal fees) arising out of (a) your use of the service, (b) your Customer Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

13. Suspension and termination

We may suspend or terminate your access immediately if we reasonably believe you have breached these Terms, created legal risk for us, or failed to pay. On termination, your right to use the service ceases and your data may be deleted after a reasonable retention period. If we end the service for a reason other than your breach, we will refund the unused part of any period you have paid for.

14. Modifications

We may update these Terms from time to time. We will post the updated version and update the "Last updated" date. Material changes will be communicated by email or in-product notice. If a change materially reduces what your plan includes, you can cancel before it takes effect and we will refund the unused part of your current paid period. Continued use after the effective date constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia, without regard to conflict-of-law principles. Any dispute will be subject to the exclusive jurisdiction of the courts of Victoria, Australia, except that either party may seek injunctive relief in any competent court. Before starting any proceedings, please email support@citeon.dev and give us 30 days to try to resolve the dispute informally. Nothing in this section limits any non-waivable consumer rights you may have under your local law.

16. Miscellaneous

If any provision is held unenforceable, the remaining provisions remain in full force. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. These Terms, together with the Privacy Policy, Refund Policy and Disclaimer, constitute the entire agreement between the parties regarding the service. We are not responsible for delays or failures caused by events outside our reasonable control, such as outages at our hosting, AI or payment providers. We may send notices to the email address on your account, and you agree to receive them electronically.

17. Contact

Questions about these Terms: support@citeon.dev, or by post to Citeon, PO Box 661, Brentford Square VIC 3131, Australia.